FAQ's
How does it work?
Our process is simple, you choose from our curated selection of jewellery, list our jewellery on your website and start selling. We handle picking, packing and shipping -while you enjoy the benefits of a streamlined operation.
Are your items hallmarked?
Yes, all our gold and silver jewellery is hallmarked according to UK regulations, ensuring quality and authenticity.
Do you accept returns?
Yes! We accept all unsuitable returns.
What types of jewellery do you offer?
We offer a wide selection of the best gold, silver and diamond jewellery sourced from global markets. Our range includes everything from classic pieces to trend led fashion designs, ensuring there’s something for everyone.
How does your drop shipping service work?
We provide you with all product images, measurements and item weights. You can upload these to your website with a CSV file provided by us. Once an item sells, let us know and we will dispatch it the same day!
Is there any upfront cost to work with you?
No, we offer a hassle-free service with £0 upfront stock investment. You can start selling our jewellery without the financial burden of purchasing inventory.
Can I visit your showroom?
Absolutely! We welcome you to visit our London showroom to explore our product selection. It's a great opportunity to see our pieces up close and discuss how we can support your brand.
19 Holborn
EC1N 2JS
London
How do you handle logistics and imports?
We manage all logistics and import processes, ensuring a smooth experience for you. This includes everything from customs clearance to timely delivery, so you can focus on your business.
What if I have questions about specific products?
Feel free to reach out to our customer service team for any product inquiries. We’re here to provide you with all the information you need.
How do I get started?
Getting started is easy! Simply contact us to discuss your needs, and we’ll guide you through the process of setting up your account.
How do I access your content?
Once you're registered with us, you'll gain access to our content library, which includes high-quality images, product details and descriptions. You can use this content to promote the jewellery on your website and social media platforms.
I don’t have my own packaging – what do I do?
No worries! We have plain jewellery boxes for your orders. Just let us know your preferences, and we’ll ensure your items are packaged beautifully.
How much will you charge to package and ship once a customer places an order?
Our packaging and shipping fees vary based on the size and weight of the order, as well as the destination. We provide transparent pricing, so you’ll know the costs upfront. For detailed pricing information, please contact our customer service team.
How quickly can you ship orders?
We aim to process and ship orders within 24 hours after receiving them. Delivery times may vary depending on the destination, but we strive to ensure your customers receive their items as quickly as possible.
I don’t want to dropship – can I buy stock directly?
Absolutely! You can create a wholesale account with us and buy stock directly. Our minimum order quantity for wholesale orders is just £200. Just reach out to us to get started, and we’ll guide you through the process!